Please click on the button below when directed by our technical support staff. This installs a web-based remote control service which enables us to troubleshoot your issue effectively.

Here are the instructions for installation of eblvd:

1. Click the eblvd button above.
2. Either run the software, or choose to Save (it will typically save the file to your desktop or download folder)
3. Run the file and Accept
4. Enter PC Name as: {Your Company}_{Your First Name}
5. Check the box at the bottom to “Assign website account password”
6. Click Next
7. Click Next again
8. Click Finish

For more information about our support options click here.