Wintec Group Support

home

The best CRM software solution is the one that offers maximum benefits with minimum maintenance. That's why we do our best to help our clients troubleshoot and resolve their issues in a friendly and efficient manner.

Telephone Technical Support
As experienced Maximizer technicians, the team at Wintec provides personalized phone support and problem resolution for administrators, end users, and technical staff. We are available to troubleshoot technical issues, assist users with advanced features and functions of Maximizer, and help our clients determine the most effective procedures to meet their individual business models.

Hours of availability:
Monday through Friday, 9:00 AM - 5:30 PM EST
(212) 579-1282

On-Site Support
Most support issues involving Maximizer can be resolved using telephone technical support. However, for some issues (such as server migration, operating system upgrades, or expanded software deployment), the fastest and most convenient solution is to have a Wintec Maximizer technician work directly in your environment. On-Site technical support and administration is available by appointment, and is billable in hourly or daily increments.

Remote Support
Using a web-based remote control service, we are able to look at your computer as we troubleshoot, analyze and resolve the issue right from our office. Please contact a Wintec support technician by phone to discuss your support issue. Then click here to initiate your support session when instructed by the support technician.

Email Support
You can contact our support staff via email with basic user questions or to schedule a support call. Click here to contact a support technician via email.

Rates
Please contact us for information regarding rates for telephone and on-site support.

Software Updates
Download the latest updates and add-on components for your Maximizer Enterprise software.