There are a variety of reasons to tailor an application for a specific client. Sometimes these are apparent at the start of a project. In other cases, such needs develop over time. Frequently, processes that require a lot of employee hours or have multiple steps may result in mistakes, lending them to replacement by automation. Rather than replace entire systems, clients can add elements that make the existing one more useful and cost effective.
To illustrate the concept of customizing our solutions, we can provide the following case studies.
Scenario: A materials supplier provides reports to customers of submitted samples. Each current report compares to past reports so that product degradation can be measured.
Problem: The existing process was largely manual and required a full-time staff position to keep up with demand. The manual process was complicated and prone to user error. In some instances, incorrect reports were delivered, and in others, they were not sent at all. Their current solution was also not scalable for their projected growth.
Solution: The entire process was encapsulated in a custom tab that was added to Maximizer. Spreadsheets that had been maintained alongside Maximizer were eliminated in favor of an integrated solution tailored to track this data. Report delivery is now much faster, scalable for larger volume and more accurate.
Scenario: An equipment vendor recommends and provides regular calibration of their units. Once a unit is sold, the service team reaches out to perform these calibrations bi-annually.
Problem: As the business expanded, the volume overwhelmed the existing process, which was a mix of CRM, paper and spreadsheets. Quality and timeliness deteriorated, with some jobs falling between the cracks. Ultimately, it was very difficult to know what assets were owned by which customer.
Solution: In a two-phase project, the calibration and related quoting work were integrated into Maximizer. This system created a clear picture of what products customers owned and what they were sending in for service. It also imposed reproducible steps to schedule and implement the calibration work while making sure the expenses were approved. This resulted in a significant improvement of both performance and accuracy.