Services

We are application specialists who help clients:

Select an appropriate CRM solution

Design, set up, and deliver CRM solutions quickly, often within weeks.

Leverage our clients’ technology to create the most value and get the greatest ROI.

Support our clients to grow their businesses with their technology

Outsourced application specialists

Implementation Services

We represent excellent established brands such as Maximizer CRM, QuoteWerks, MailChimp, and Blue Alligator.  Not only do we support these applications for our customers, but we use these same systems internally.

 

We are also experienced in providing custom applications and solutions for your specific requirements. We can extend the solutions beyond what is provided out-of-the-box.

 

When on-boarding new clients, we conduct a needs analysis to ensure that the software is an ideal fit.  We then provide setup services for installation, software customization and configuration of add-on software.  Our goal is to get your company up and running in the fastest timeframe possible, allowing you to start gaining value from your investment within weeks.

 

We know that training is an essential part of the success of a new project. We provide one-on-one or group training for users, administrators and managers. This training is geared specifically to the needs of the client based on their individual set up, and can be modified as the deployment matures.

 

But software, customization, and training are only as good as the results they create. Crafting these results into accurate reports and dashboards is integral to your success. With that in mind, we work side-by-side with each of our clients to generate relevant information to keep you on top of your sales and marketing game.

 

At Wintec we believe that “Excellence in = Excellence Out”, and that your contact data is one of your most precious resources.  Therefore we work with our clients to import and update data in a way that limits duplication and maximizes the potential for generating revenue.

Technical Support

The CRM and technology industries increasingly rely on using canned and automated technical support for customers.  At Wintec Group, we are bucking this trend by providing live, personal, and customized support to our clients. We believe that knowing our clients’ specific needs and the particulars of their individual set up enables us to provide excellent, responsive, and efficient service.  We establish life-long relationships with our clients, taking meticulous notes on the history of support, and making that data accessible to our internal support team.

 

We are committed to our clients gaining the greatest ROI for their software investment, using it to grow their business.  We know that every client has different needs and we spend time upfront learning about the specifics of your business in order to customize the software and apply best practices.

 

 

Use this link to download the Eblvd remote software when instructed by one of our technical support specialists.

Our methodology

We work with clients in whatever manner is most efficient, effective and convenient. This may involve live remote web sessions, conference calls and occasional onsite visits.  In some circumstances we can even work independently of the client.

 

In all cases we make best efforts to communicate clearly and over-deliver on our promises.  We hope to foster relationships with long-term clients who know what to expect from us and the solutions we support without the surprises that are the norm in this industry.